McAlvain Group of Companies, founded in 1980 and located in Boise, ID, is a group of construction firms that provide construction management, design build, and general contractor services, as well as self-performing concrete and excavation. When McAlvain Group of Companies needed an IT support company to help their IT coordinator handle various tasks, Aurora Technical Consulting was the obvious choice!
As McAlvain Group of Companies operates out of a main office with jobsites across a seven state area; information technology is fundamental for them to connect various locations while ensuring reliable communications for their teams.
The Situation: A Need for Additional Skill-Sets & Knowledge to Help Their IT Coordinator Handle Everything IT-Related
Prior to working with Aurora Technical Consulting, McAlvain Group of Companies’ internal IT coordinator was handling all of their information technology needs; and as their information technology needs continued to evolve, they needed an IT support company that offered additional skill-sets and knowledge. Plus, they wanted an efficient data backup solution that wasn’t prone to human error.
Gay Lynn Anderson, IT Coordinator at McAlvain Group of Companies, explained, “We aren’t big enough to have a large internal IT staff – I’m it. I needed someone to fill in the gaps in my knowledge and back me up when I’m on vacation. We need to have greater expertise available to us.”
The Solution: An IT Support Company That Offers Affordable Solutions & Sound Advice Whenever Necessary
McAlvain Group of Companies now benefits from a reliable backup and disaster recovery solution, network monitoring, and IT support whenever necessary. Gay Lynn offered some insight; “The implementation of Watchguard firewalls and our offsite backup have definitely made my life easier and allowed me to sleep better at night. My backups are now effortless, easy to manage, and easy to retrieve files from.”
She continued, “They’re responsive, knowledgeable, and willing to make sure I’m taken care of – from the smallest answer-a-question-by-email to major projects! Finally, knowing I can call them and they’ll be there and work with me until a problem is solved, gives me tremendous peace of mind and frees me up to focus on improving our business processes.”
Above all, McAlvain Group of Companies would highly recommend Aurora Technical Consulting! Gay Lynn explained, “Aurora always solves my problems. They value the relationship and my success, and truly partner with me to make sure things run smoothly and problems are solved with affordable solutions and sound advice.”